Delivery Information

• Processing time: 24–48 business hours after payment authorization
• Peak events (launches/promotions/holidays) may extend processing; we will notify of delays
• Ensure address and contact phone are accurate to prevent delays/returns

• Garments packed to reduce wrinkling; delicate fabrics bagged separately
• Women’s shoes shipped with original shoebox inside a protective outer carton
• Weather/temperature considerations may adjust packing or routing

• Express: 1–2 business days (where available)
• Standard: 3–5 business days
• Economy: 5–8 business days

Costs are calculated at checkout by destination, weight/volume, and speed. Free‑shipping promotions may apply when announced.

Shipping confirmation with tracking will be sent by email (and SMS if subscribed). Tracking typically activates within 12–24 hours after carrier scan.

• Import duties, taxes, and fees are the customer’s responsibility unless stated otherwise
• Some materials may be restricted—check local import regulations before ordering
• Typical transit: 7–14 business days; customs inspections may extend timelines

• Retain packaging until you confirm items are correct and undamaged
• If damage occurs, photograph items/packaging and contact the carrier within 48 hours; then contact us
• Address errors, failed delivery, or refusal may incur reship fees; unclaimed parcels may be returned by the carrier